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Help Center



How do I place an order with CakeRush?

What payment methods do you offer?

Can I place an order for later?

What are the available delivery time-slots?

What is your lead time for online orders?

Do you accept cash-on-delivery (COD) payments?

Can I avail my PWD/Senior Discount?

Do you have Paypal payment option?

Do you offer discount for first time customer?

Do you provide product quotation?

Is your business registered in BIR?

How can I submit a business proposal to your company?

Is it possible to make a reservation for an order?


How much is the delivery fee?

When should I expect my cake to arrive?

How will I know if my cake is delivered?

What will happen if suddenly the recipient is not available to receive the cake?

Can I cancel my order?

Will CakeRush delivery agents include the purchase receipt upon delivery?

How to track my delivery?

How will you deliver my order?

My order were sent to the wrong address. What should I do?

Do you have physical store?

Do you offer pick-up or self collect?

I have issue/concern with my order, I wanted to get a refund?

The product delivered to me was not what I ordered.

Our Cakes

What are the sizes of the cakes?

Can I include writings on the cakes?

How do I know if the cakes are free from allergens?

I received my cake but it looks slightly different from the picture displayed on the website

How long after receiving the cake that I could request for a refund?

What are the expiration dates on the products sent to me?

Do you customized cakes?

Do you have eggless cake?

Contact Us

How can I get in touch with CakeRush?