Help Center

FAQ

Ordering

How do I place an order with CakeRush?

What payment methods do you offer?

If I use “BANK TRANSFER” as my payment method, what should I do?

Can I place an order for later?

Amendments of Order Details

Can I change my delivery address after placing an order?

Can I change my delivery date / time slot after placing an order?

Can I change the type of cake after placing an order?

Can I change the recipient's name after placing an order?

Can I put in special requests to customize the cake decorations?

What are the cut-off times for each time slot?

Delivery

Where does CakeRush deliver to?

Does CakeRush charge a delivery fee?

When should I expect my cake to arrive?

How will I know if my cake is delivered?

What will happen if suddenly the recipient is not available to receive the cake?

Can I cancel my order?

What happens if the cake I ordered is out of stock, discontinued, or damaged in transit?

Will CakeRush delivery agents include the purchase receipt upon delivery?

Our Cakes

What are the sizes of the cakes?

Can I include writings on the cakes?

How do I know if the cakes are free from allergens?

I received my cake but it looks slightly different from the picture displayed on the website

How long after receiving the cake that I could request for a refund?

Contact Us

How can I get in touch with CakeRush?